New pact to drive Abu Dhabi Desert Challenge

New pact to drive Abu Dhabi Desert Challenge copy

Dubai / Emirates Business

Makers of luxury superyachts must change the way they do business in order to survive in today’s challenging economic environment, according to Gulf Craft CEO Erwin Bamps.
Speaking on the sidelines of the Dubai International Boat Show (DIBS), Bamps said superyacht businesses must redirect their focus from one that is product oriented and focused on acquiring new clients, to one that is committed to enhancing the yachting experience for existing customers.
Bamps also shared his viewpoints at the recent German Superyacht Conference in Hamburg, which invites leading players from the world’s luxury and leisure maritime sectors to discuss challenges and opportunities facing the superyacht industry.
With non-hydrocarbon sector growth showing stability and the propensity to spend on luxury products still prevalent, success is still possible for superyacht builders – but only with the right approach. According to Bain and Company’s latest report on the global luxury goods market, China accounts for the largest portion of global purchases (31%), followed by the US (24%), and Europe (18%). However, Bamps says superyacht businesses should be less concerned about penetrating new markets and more concerned about customer satisfaction.
“Today, our industry is so zeroed in on trying to find prospective customers in new markets – be it Brazil, China, South East Asia, or Australia, that we forget where the value truly lies, and that is in our current client base,” Bamps said.
“The availability of money is only one aspect of sales, there are other important factors to consider, including the ability to spend, the willingness to spend, and the prevalence of an overall yachting culture – all are instrumental when deciding to make such an investment,” Bamps added. “Our existing customers are the real ambassadors of yachting, because they do not see a superyacht as a product, but as an intrinsic part of their lifestyle – a passion that is in their blood.”
However, in order to leverage client relationships as opportunities for new business, existing customers must first have had a positive experience. That, says Bamps, is all about creating customer confidence, one that is driven by the ability to deliver on service and user-friendliness.
This means reducing the investment of both time and money required to own a yacht, which can be achieved by focusing on reliability rather than a mere checklist of onboard features. In addition, customers should require less crew to maintain the superyacht.

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