AJMAN / EMIRATES BUSINESS
Upon the instructions of His Highness Sheik Amar bin Humaid Al Nuaimi, Ajman Prince, head of the Executive Council to include all the governmental bodies at Ajman Emirate to its contact (call)center, the second phase has actually started so as to provide all kind of services for the clients ensuring the easiness of accessibility (communications), alongside with achieving one of Ajman’s Vision 2021.
Ajman Contact center commenced Phase I by signing Service Quality standards agreements with the Local Authorities on top of which are: The Lands and Properties Circuit, The Financial Circuit, The Tourism Development Circuit, the Organizational real estate Foundation, and Ajman Free Zone which the Center is furnishing its services currently depending on communication channels such as : Phones, E-mails, and Faxes.
“We are now cooperating with five governmental bodies while seeking to expand the services so as to include all the other Local circuits and organizations within the coming phase, and looking forward to dealing with the Private sector in the future as well in order to fulfill the aforementioned vision, reach for Customer satisfaction in a way that any client may reach for what s/he pine for once dialing this # (80070) and that’s Exactly what we aim for since the establishment of the institute.” Said Mr. Hamad Elmahmoud, Head of the Projects’ Management Office Elmahmoud added ” Ajman’s Government represented by the governmental circuits and Organizations is working right now for providing all the relevant information and data in a very efficient and accurate way, knowing that they are working as a team pursuant to the international standards.
The Establishment of the center comes proceeding from the instructions of His Excellency Sheikh Humaid bin Rashid Al-Nuaimi, ruler of the Emirate of Ajman and member of the UAE Supreme Council, alongside with the priorities of Ajman Vision 2021 that focuses on increasing the communication channels with the public, receiving the suggestions and complaints of the clients, ensuring the governmental services quality, promoting the unified governmental identity, in addition to recruiting all the national cadres among Masfoot and mzeira People.
Elmahmoud , also, asserts on the fact that the services mechanism depends on receiving the customers’ reports , complaints, or services’ requests while the employees play an important role as they refer back to the concerned Governmental Authorities for serving the required service what facilitates the whole process on the client who will avoid the routine search and referral with the aforementioned authorities, assuring that the Contact Center aims to implement numerous process for developing the performance and PR management.
The Projects’ Management Office Head , confirms that the area’s employees are known for their great efficiency and capacity to serve the services that are based on helping that client as they answer or respond to the majority of their questions and inquiries immediately or referring back to the competent Authorities using the latest technologies and information that are daily updated.
On His part, Zubire Elgenedy, Director of Ajman Contact Center, emphasizes that the center is examining the Employees accurateness concerning dealing with the client on account of delivering a very developed level of transparency, and Effectiveness along side with the service served for clients.
He concludes that there are training opportunities for Masfoot people in particular and many other area’s in general what may –in away- pave the way before community partnership.
It is worth mentioning that Ajman Contact Center is deemed as one of the latest Services Channels which helps to unify the connection between the clients in Masfoot via serving comprehensive kind of services.