While Uber got shellacked for its link to President Donald Trump, the electric carmaker and sometimes-rival Tesla Inc. has comfortably weathered its association with a president who has lower approval ratings than any predecessor in his first days in office.
Uber Technologies Inc. lost customers and drivers and became the subject of a campaign on Twitter that encouraged people to delete their Uber apps. The opposition compelled Uber Chief Executive Officer Travis Kalanick to quit Trumpâ€™s Strategic and Policy Forum. Meanwhile, Tesla faced relatively minimal backlash, and thereâ€™s been no comparable effort to boycott the carmakerâ€™s products. Tesla CEO Elon Musk has said he has no plans to quit the committee.
The contrast is viewed as a double standard within Uberâ€™s headquarters in San Francisco. In private conversations, senior management and investors have groused that Musk has emerged unscathed from his associations with a divisive president and his membership on the same business advisory group that Kalanick had to abandon, according to people involved in these discussions.
â€œThatâ€™s not representative of how we feel,â€ said Jill Hazelbaker, a spokeswoman for Uber. â€œNo one working at Uber would want another company to experience what we have over the past few weeks.â€
This wasnâ€™t the first time Uber watched jealously as Musk sidestepped the very same obstacles encountered by the ride-hailing giant. In December, Uber deployed a small fleet of self-driving cars in San Francisco without applying for an autonomous vehicle license. When the California Department of Motor Vehicles came calling, Uber pointed to Tesla, saying it was only following the automakerâ€™s lead. â€œWhat we are doing today is just like Tesla,â€ Anthony Levandowski, head of the companyâ€™s Advanced Technologies Group overseeing self-driving cars and other projects, said at the time.
Officials didnâ€™t agree. The DMV revoked Uberâ€™s car registrations, while Tesla drivers could continue letting their robotic cars guide them around town. Instead of filing the paperwork as more than 20 technology companies and carmakers haveâ€”including Tesla, which does so for the autonomous system itâ€™s testing but not for cars with Autopilotâ€”Uber relocated its vehicles to Arizona.
Each company is shaped by the outsize reputation of its founding leader. Whereas Kalanick is seen as a pugnacious Ayn Rand fanboy who champions free markets, Musk is a whiz bringing rocket ships, electric cars, traffic-busting tunnels, solar energy and other futuristic goodies to humanity.
â€œElon Musk absolutely has created the Tesla brand very much based on his personal brand,â€ said Daniel Binns, managing director at Omnicom Group Inc.-owned consulting firm Interbrand.
â€œThereâ€™s a huge amount of positive goodwill for the brand, and therefore, if there was any sense of negativity, theyâ€™d be able to deal with it.â€
The Tesla brandâ€”and by extension, Muskâ€™sâ€”represents â€œa noble ambition: The vision is to make the world more sustainable by providing renewable energy sources, cars and battery sources,â€ Binns said. â€œUber doesnâ€™t have that. Itâ€™s not known for being a mission-driven organization.â€
Tesla declined to comment. Uberâ€™s Hazelbaker said: â€œWe know weâ€™ve made mistakes in the past, and we are working hard to serve riders, drivers and cities around the world.â€
Of course, itâ€™s a lot easier for people to demonstrate their dismay with Uber. They can delete an account and switch to a competing app. Drivers can change allegiances to Lyft Inc. and get a $1,000 sign-up bonus to boot. The US rival ran a national ad campaign to capitalize on this conception of Uber as cold and uncaring. Lyftâ€™s darling status among liberals is another source of consternation for the Uber camp, people familiar with the situation said. Thatâ€™s because Lyft is backed by a fund founded by Peter Thiel, Trumpâ€™s top booster in the technology industry, and its board includes a representative of a fund founded by Trump ally Carl Icahn.
Unlike with Uber, itâ€™s tougher to dump a $70,000 all-electric, partially autonomous car with few peers on the road. â€œUber is a household name,â€ said Bradley Tusk, an Uber advisor and former mayoral campaign manager for Michael Bloomberg, the founder and majority owner of Bloomberg LP. â€œPeople interact with it every day, so it is just more familiar to them. Tesla is a great car, but the number of people who interact with Tesla in their daily lives is infinitesimal. Theyâ€™re not analogous.â€Tesla is not immune, however, from pro-labor criticism. A worker at the companyâ€™s auto assembly plant recently has called for a union.
Still, Americans werenâ€™t boycotting such ubiquitous American brands as Pepsi or Walmart, whose chiefs also sit on the council. Uberâ€™s early scandals shaped the companyâ€™s image in the minds of many people. Itâ€™s haunted by such events as the use of surge pricing during Hurricane Sandy and other emergencies, as well as its deployment of underhanded tactics against competitors that backfired.
Even today, itâ€™s engaged in lawsuits contending that it takes advantage of drivers by not giving them employment benefits or allowing unions. Lyft faces many similar challenges. Last month, Uber settled a Federal Trade Commission suit, without admitting guilt, over claims that it misled drivers about how much they could earn.