Dubai Courts reflects growth

Dubai / Emirates Business

Dubai Courts has launched its Annual Report 2015, reflecting a significant improvement in the performance of the three courts; namely, First Instance, Appeal and Court of Cassation and a remarkable progress in Dubai Government’s Unified Customer Complaints’ Portal, smart transformation, and Emiratization. It also achieved the targets of its Operational Plan 2015 which aimed to boost the trust in the judicial system regionally and globally, promote the effectiveness of internal performance, and attract qualified human resources through an incentive program. The Annual Report was unveiled during a special ceremony held at the Rashid Hall in Dubai Courts building in the presence of H.E. Tarish Eid Al Mansouri, Director General of Dubai Courts; Judge H.E. Abdul Kader Musa, Deputy Director, Dubai Courts; and other senior officials, judges and legal advisers.
The 2015 Report revealed that Dubai Courts has recorded an exemplary performance in Dubai Government’s Unified Customer Complaints’ Portal, achieving 95 per cent success rate when compared with Dubai Government’s 75 per cent target for “solved complaints rate during 7 working days’ index.” Complaints, on the other hand, reached 3 per cent compared with the target of 10 per cent.
In Emiratization, the report indicates an increase of 6 per cent in the number of qualified citizens employed in the courts during the last year. The rate of Emiratization in the ‘Leadership’ category peaked to 96 per cent in 2015 with 1 per cent growth in comparison to 2014, while it reached 60 per cent in the ‘Executive and Supervisor’ categories with an increase of 1 per cent, reflecting Dubai Courts’ focus on increasing Emiratization within all employment categories. The rate of Emiratization remains steady within judicial categories at 34 per cent.
Further, the report revealed Dubai Courts achievements in smart transformation, where 1 million beneficiaries used e-gate and smart platform to finalize their legal transactions, which can be done from anywhere in the world by using 217 smart services. The court’s smart platform received 70,000 smart requests, while customers have registered 30,000 cases online since the beginning of the last year. The figures affirm Dubai Courts success in completely transforming all its services into smart platform, following the vision of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai, to make Dubai the world’s smartest city within the few next years.
In terms of the three performance indexes for the three courts, the report points out that the rate for finalizing the cases in Dubai Courts was 95 per cent for 2015, with an increase of 13 per cent in registered cases compared to 2014 and 8 per cent increase in judicial decisions. The labour court achieved judgment period of 48 days.
H.E. Tarish Eid Al Mansouri stated that the 2015 Annual Report reaffirms Dubai Courts commitment to work according to the wise leadership approach to make Dubai the world’s most developed nations by 2021. He said that the last year’s positive results are the outcome of the unremitting efforts to attain excellence in the court’s work by creating a strong legal environment and integrated judicial system supported by justice, equality, independence and innovation in providing legal services as per the best international standards of reliability, transparency and quality.
“There is no doubt that our achievements within smart transformation, Emiratization, and general performance is the result of the continuous support of H.H. Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum, Deputy Ruler of Dubai and Chairman of Dubai Judicial Council. We should not forget the role of our qualified human resources who have been a key support in our ambitious plans to stay ahead in the technological development within the legal services to complement Dubai’s comprehensive growth. We always aspire for excellence as per the strategic document 2016-2019 which gives us new responsibilities to promote our contributions to UAE Vision 2021 to build Safe Public and Fair Judiciary,” added Al Mansouri.