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ABU DHABI / WAM
Abu Dhabi Motors (ADM), BMW Group’s importer in the Capital, continued with their exceptional record and pursuit of excellence, dominating the BMW Middle East Customer Satisfaction Index for Service Performance awards, with 16 from the top 20 service advisors coming from ADM, a record performance achieved through the highest aftersales standards.
The annual BMW Middle East Customer Satisfaction Index is set against strict criteria; BMW importers are assessed on a range of service areas focussing on customer interaction, product knowledge, honesty, friendless and the ability to understand the individual customer needs. BMW customers are contacted after their vehicle’s service and asked for feedback on their experience. The Customer Service Index report is carried out on a monthly basis with the awards given to the BMW Importer that has achieved the highest scores throughout the year.
Arno Husselmann, General Manager of Abu Dhabi Motors, said, “With our commitment to our customers to offer them only the very best customer services and products, we are proud of our professional team. Employing 16 of the top 20 service advisors in the Middle East in Abu Dhabi and Al Ain is a great testament to the training both we and BMW Group give our employees, providing them the tools and
knowledge to give our customers the best possible experience when visiting one of our showrooms. This honour,
coupled with our portfolio of high-option, innovative cars and unmatched service standard is the key to our ongoing successes.â€