Dubai / Emirates Business
Makers of luxury superyachts must change the way they do business in order to survive in todayâ€™s challenging economic environment, according to Gulf Craft CEO Erwin Bamps.
Speaking on the sidelines of the Dubai International Boat Show (DIBS), Bamps said superyacht businesses must redirect their focus from one that is product oriented and focused on acquiring new clients, to one that is committed to enhancing the yachting experience for existing customers.
Bamps also shared his viewpoints at the recent German Superyacht Conference in Hamburg, which invites leading players from the worldâ€™s luxury and leisure maritime sectors to discuss challenges and opportunities facing the superyacht industry.
With non-hydrocarbon sector growth showing stability and the propensity to spend on luxury products still prevalent, success is still possible for superyacht builders â€“ but only with the right approach. According to Bain and Companyâ€™s latest report on the global luxury goods market, China accounts for the largest portion of global purchases (31%), followed by the US (24%), and Europe (18%). However, Bamps says superyacht businesses should be less concerned about penetrating new markets and more concerned about customer satisfaction.
â€œToday, our industry is so zeroed in on trying to find prospective customers in new markets â€“ be it Brazil, China, South East Asia, or Australia, that we forget where the value truly lies, and that is in our current client base,â€ Bamps said.
â€œThe availability of money is only one aspect of sales, there are other important factors to consider, including the ability to spend, the willingness to spend, and the prevalence of an overall yachting culture â€“ all are instrumental when deciding to make such an investment,â€ Bamps added. â€œOur existing customers are the real ambassadors of yachting, because they do not see a superyacht as a product, but as an intrinsic part of their lifestyle â€“ a passion that is in their blood.â€
However, in order to leverage client relationships as opportunities for new business, existing customers must first have had a positive experience. That, says Bamps, is all about creating customer confidence, one that is driven by the ability to deliver on service and user-friendliness.
This means reducing the investment of both time and money required to own a yacht, which can be achieved by focusing on reliability rather than a mere checklist of onboard features. In addition, customers should require less crew to maintain the superyacht, and less effort exerted to operate it â€“ ultimately leading to an overall enhanced yachting experience.
â€œWe must ask ourselves, who are we building for at the end of the day? Sometimes we get so carried away with trying to prove our technical capability that we might end up with an â€˜overbuiltâ€™ product that is too complex for the owner,â€ Bamps said. â€œWe should remember that we are building for the customer, so that they spend more time cruising and less time managing their yacht.
â€œTherein lies the real success, because nothing can be more contagious than passion and the customerâ€™s happiness when their aspirations are realized â€“ which will then inspire more people to join the world of yachting,â€ Bamps concluded.