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Etihad deploys state-of-the-art baggage management system

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Etihad Airways, the national airline of the United Arab Emirates, has announced an agreement with Luggage Logistics to transform the end-to-end baggage management process across the airline’s global airport network.
Luggage Logistics’ advanced Baggage Management System (BMS) will enable Etihad Airways to significantly improve the delivery of guests’ luggage to their destination on-time. It will also help the airline to easily track where bags are at any point along the journey throughout its global operation.
BMS will integrate with flight schedules and other key passenger information and departure control systems. This will increase the speed at which Etihad Airways’ guest bags can be identified and transferred from the aircraft to the airport terminal facilities onto connecting flights, keeping departures on schedule and improve the on-time performance of its flights. Geert W. Boven, Etihad Airways’ Senior Vice President Airport Services, said, “The partnership with Luggage Logistics will greatly improve the identification, management and transfer control of guest baggage across our global airport network including at our Abu Dhabi base. The new system will enhance guest experience and optimise our flight operations.”
—EB

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