CBD wins ‘best mobile banking app’ award

Dubai / Emirates Business

Commercial Bank of Dubai (CBD), one of the leading banks in the UAE, won the “Best Mobile Banking App Award” at the Global Finance’s 2019 World’s Best Consumer Digital Bank Awards at in Dubai.
The award was received by Dr Bernd van Linder, CEO, Amit Malhotra, GM-PBG, Khaled Al Hammadi – Head of Sales & Distribution, PBG and Dominique Monhardt, Head of Channel Experience – PBG, and is an affirmation of the bank’s leading position in digital banking and innovation, and adoption of technology to enhance the customer’s banking experience.
CBD’s award-winning mobile app is a next generation app that offers an exceptional customer experience combined with convenient and value-added services.
like smart notifications, budget and expense tracker, rewards, offers and more.

Dr. Bernd van Linder, Chief Executive Officer of Commercial Bank of Dubai said, “It is a matter of immense pride that CBD has won the “Best Mobile Banking App Award” at the Global Finance’s 2019 World’s Best Consumer Digital Bank Awards ceremony. Winning this prestigious award is a notable achievement for Commercial Bank of Dubai and a testament to CBD’s drive towards becoming a truly digital bank. It’s also a validation of the significant investment made by the Bank in digital technology and innovation to address customer needs through innovative services.
Amit Malhotra, General Manager – Personal Banking Group at CBD, said, “We are pleased that our digital banking services are increasingly gaining global recognition. This is the result of our customer-centric approach, which puts customer centricity and convenience at the heart of all our initiatives. Understanding today’s busy lifestyle and the need to keep things simple and streamlined, CBD’s digital banking solutions offer simplicity and ease of transaction to its customers, combined with great user experience. CBD will continue to develop innovative solutions for its clients based on their ever changing demands.”
CBD’s award-winning Mobile App is a next generation app that offers an exceptional customer experience combined with convenient and value-added services like smart notifications, budget and expense tracker, rewards, offers and more. The app provides seamless on-boarding for customers in a matter of minutes, with same day card delivery, and also allows customers to report and block lost or stolen cards and apply for replacement cards with just one click.
Winning banks were selected among entries evaluated by a world-class panel of judges at Global Finance Editorial Board. Some of the criteria used in the evaluation process include strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings and evidence of tangible benefits gained from digital initiatives.
CBD has received a number of awards and recognitions for its consumer digital services and is always at the forefront in bringing banking innovations to the market. CBD was awarded with “Best Digital Service” Award in the special jury prize category at the Arab Digital Banking Excellence Awards 2018, “Most Innovative Digital Bank Award” by the International Finance Magazine (IFM), “Overall Best Mobile App Award” by the Customer Experience Benchmarking Index Awards, which is organized by Ethos Integrated Solutions for the years 2017 and 2018.