Avaya’s new digital approach to business

Dubai / Emirates Business

Avaya — leading provider of solutions — has introduced its concept of Digital Transformation-as-a-Service to emerging markets. Launching SmartDXaaS, the company highlighted its range of cloud-based solutions and professional services at the annual Avaya Technology Forum (ATF) in Dubai.
The flagship technology event, the latest round in a series that will move on to Ireland and the US, will also see Avaya host a complete “Smart City” ecosystem in Dubai, with real-world demonstrations from public and private-sector organizations.
While enterprise CEOs are increasingly placing digital transformation at the center of their corporate strategies, organizations need trusted partners that can help them navigate today’s uncertain environments, while preparing for the challenges of tomorrow. According to IDC, by 2018 70% of silo-ed digital transformation initiatives will fail due to insufficient collaboration, integration, sourcing or project management, while by 2020 more than 30% of existing IT vendors will not survive in their current forms, requiring customers to realign their preferred vendor relationships.
Speaking at the start of ATF Dubai, Avaya executives outlined how the company has successfully aligned itself with customers’ needs: software and services now account for 73% of revenue, with half of all sales coming from new and cloud-enabled technologies. Avaya is also seeing the strongest demand for solutions based on an OPEX model, posting 16% year-on-year growth in its managed services business, as enterprises increasingly look to cloud-based, customizable solutions.
As the only company specializing in complex business communications, built on open and mobile software platforms, and supported by a robust underlying network infrastructure, Avaya is uniquely placed to help drive customers’ digital transformation strategies. Nidal Abou-Ltaif, President, Europe, Middle East & Africa and Asia Pacific, Avaya said: “Avaya’s successful transition to a software and services company enables us to help organizations achieve their own digital transformation goals. SmartDXaaS is about delivering digital transformation at customers’ own pace and path, with less disruption than our competitors. By leveraging our vertical industry focus, expertise and innovative technology solutions, emerging-market organizations today can take charge of their own transformation curve, and position themselves effectively against global competitors.”

At ATF 2016:
• In-depth technical sessions and tailored expert engagement that showcase vertical smart solutions for governments and private sector businesses that streamline and simplify deployment.
• How customer engagement centers are using predictive analytics and artificial intelligence to gain valuable insights into their customers and employees, allowing creation of differentiated and personalized experiences.
• Avaya SDN Fx Fabric Networking architecture – the first in the industry to deliver “connect anything, anywhere” simplicity, allowing customers to more easily reap the benefits of network connectivity, reliability and security. SDN Fx enables enterprises to better leverage Avaya’s communications capabilities, and deploy communications-enabled applications and services agilely across the network.
The Avaya Technology Forum, which is
taking place at the Intercontinental Festival City Hotel, Dubai, on March 15-17, features keynote presentations from Avaya’s global leadership team, industry experts, and key technology partners.