‘Service 1’ centre to facilitate enhanced customer experience, sharing of ideas

DUBAI / WAM

Vice President and Prime Minister of UAE and Ruler of Dubai, His Highness Sheikh Mohammed
bin Rashid Al Maktoum, has launched ‘Service 1’ centre, at Emirates Tower, which includes 14 government agencies, IBM Watson, and smart robots, to
provide personalised services to customers.
His Highness Sheikh Mohammed bin Rashid said that Service 1 centre is a model that will combine services on a single platform through one portal and with one employee representing 14 government agencies.
“The centre will be a laboratory to test all the suggestions of the public and will include a platform to bring together the public with the government to discuss ideas on a daily basis. The centre will initially be followed by centres, a step that will be followed by steps, creativity will be followed by creativity, and we will not stop because our goal is to be the first in the world in government services by 2020,” His Highness Sheikh Mohammed added.
The Service 1 approach is based on two main objectives, the visit and the service packages. The centre enables customers to experience integrated and efficient services in just one visit and offers a number of services of the 14 federal and local government agencies in the form of packages. His
Highness Sheikh Mohammed stressed the need to consolidate this model as a unique identity for the UAE government.