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Dubai / WAM
Dubai Electricity and Water Authority (DEWA) has announced that the adoption rate of its smart services has reached 80 percent, ahead of the deadline set by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to reduce the number of visitors to government offices by 80 percent by 2018. This is a new milestone added to DEWA’s list of achievements.
“DEWA adopts an integrated strategy, plans, and innovative frameworks to use the latest technological solutions and systems to serve society, in line with the Dubai Plan 2021 to make Dubai a smart, integrated, and connected city that is sustainable with its resources, and our vision to become a sustainable and innovative world class utility.
“Thanks to the efforts of DEWA’s teams, we have succeeded in raising customers’ awareness about our smart services, which enable them to complete their transactions easily and securely anytime, anywhere, using DEWA’s smart app or website, without having to visit our customer happiness centres. This saves their time and effort. These efforts have contributed to increasing the adoption rate of our smart services from 40 percent, in 2010, to 80 percent, today,†said Saeed Mohammed Al Tayer, MD & CEO of DEWA.