84% satisfaction rate with UAE government portal

ABU DHABI / WAM

The m-Government – Telecommunications Regulatory Authority (TRA) announced that 1,800 persons participated in the evaluation of the official portal of the UAE government, Government .ae, during July 2017, with a result showing 84 percent satisfaction with the quality of the portal’s content, while 16% percent said they were dissatisfied with the content, and provided some comments for consideration.
As a result of this monthly assessment conducted by the government portal team, the web pages that have received dissatisfaction notes from visitors are being reviewed, updated and enriched using the visitor feedback submitted through the portal.
Hamad Obaid Al Mansoori, TRA Director-General, said, “We listen to the portal visitors’ comments as full partners not only as customers. This is the core of e-participation, which involves engaging people in the development of services and policies in order for the government to meet the customers’ expectations and achieve their happiness. Happiness has been and will remain the ultimate goal of implementing smart government programs and concepts, as announced by Vice President, Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, when he launched the m-Government initiative.”
The TRA launched upgraded version of the UAE government official portal in 2016, taking into account global developments and local needs, in order to be the
primary reference source for
all government information and services in the country.