SGH-Dubai receives excellence award

Dubai / Emirates Business

Saudi German Hospital-Dubai (SGH-Dubai) has been awarded Gold Certification for Excellence in Person-Centered Care by Planetree International during the conference at Orlando Florida, USA. This Person-Centered Care Certification recognises the organisation’s achievement and innovation in the delivery of person-centered care. Saudi German Hospital-Dubai is one of only 134 healthcare organisations worldwide to earn this prestigious award, and the only organisation in UAE . SGH Dubai achieved this milestone with 99% of rating, which is the highest ranking in the history of Planetree International.
Gold Certification for Excellence in Person-Centered Care represents the highest level of achievement in person-centered care, based on evidence and standards. Person-centered healthcare prioritises the active participation of patients, residents, and their families throughout healthcare process with an emphasis on partnership, compassion, transparency, inclusion, and quality.
“We are proud and honored to be recognised for our commitment to person-centered care,” said Dr Reem Osman – Group CEO – Saudi German Hospital Group – UAE. “We strive every day to raise the bar in the care and support we provide to our patients, our community and our staff of caregivers. Gold Certification from Plane tree gives us confidence and at the same more to change the face of healthcare by partnering with patients and their caregivers to improve not just the health of our community, but its overall well-being.”

The criteria that Saudi German Hospital-Dubai satisfied to achieve Planetree Gold Certification reflect what patients, residents, family members and healthcare professionals in hundreds of focus groups say matters most to them during a healthcare experience. This qualitative data aligns with the growing evidence-base for person-centered care, and establishes the Person-Centered Care Certification Program as a concrete framework for defining and measuring excellence in person-centeredness.
The criteria address components of a person-centered healthcare experience, including the quality of patient-provider interactions, access to information, family involvement and the physical environment of care. Importantly, the criteria also focus on how the organization supports staff, opportunities for staff, patients, and families to have a voice in the way care is delivered, and the ways that Saudi German Hospital-Dubai is reaching beyond its walls to care for its community.
As part of the Certification process — which included a site visit by representatives from Planetree — discussion with Saudi German Hospital-Dubai patients, families and current staff validated that specific person-centered policies are in place, including non-restrictive visiting hours and a shared medical record policy; that staff members at all levels are involved in the implementation of person-centered care; and that the organization’s physical environment supports patient and family engagement in their care. The process also included a review of the organization’s performance on patient experience and quality of care measures, and how measurement of these indicators improves organisational outcomes.