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DUBAI / WAM
Roads and Transport Authority (RTA’s) Chatbot, branded as Mahboub has processed 135,128 chats in March, April.
The figure replicates a sharp increase from the 45,754 chats reported in the preceding two months (January and February). It reflects an increase of 195% in the number of chats performed and a stunning rise of 610% in the number of procedural transactions processed.
Ahmed Mahboub, Executive Director, Smart Services Department, Corporate Technology Support Services Sector at RTA, said that Mahboub Chatbot proved very effective in responding to customer inquiries and the processing
of transaction such as the renewal of driver licence or vehicle registration without requiring the physical
presence of the customer.
On May 31, RTA unveiled a digital investment platform dubbed ‘RTA Invest’ for managing investors relations, which will be operational in 2021. It aims to offer investors a package of smart and streamlined services and showcase RTA’s investment opportunities amongst a wider spectrum of local and global businesses.