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Mashreq, scooped the “Best Branch Experience” award for its fully automated banking branch, imashreq, at the 11th Annual Customer Experience Benchmark Index (CEBI 2015) organised by Ethos Integrated Solutions, the regional leader in delivering excellence in customer experience. imashreq is the region’s first fully automated branch designed for customers to carry out their everyday banking transactions at any time of ...

Abu Dhabi Airports has broken ground on the construction site of the new Midfield Terminal Building’s fire station. The state-of-the-art 12,000 square meter facility, will house the teams, who will be first on the scene for any emergency situation at the airport, once the MTB is up and running. The Midfield Fire Station will be equipped with nine response vehicles, ...

The Philippines’ leading carrier, Cebu Pacific Air, also known as CEB, rounded up its fastest growing routes for the first nine months of 2015, with its low-cost long-haul flights making the cut. The countries or regions with the highest passenger growth from January to September 2015, compared to the same period last year, were Australia, the Middle East and Japan. ...

Etihad Airways, the national airline of the United Arab Emirates, has announced an agreement with Luggage Logistics to transform the end-to-end baggage management process across the airline’s global airport network. Luggage Logistics’ advanced Baggage Management System (BMS) will enable Etihad Airways to significantly improve the delivery of guests’ luggage to their destination on-time. It will also help the airline to ...

Qatar Airways Cargo will launch a new freighter route connecting Dallas/Fort Worth (DFW) to its global cargo network starting on January 19. Qatar Airways Cargo will utilise Boeing 777F freighter aircraft to fly the route two times per week from DFW to Liege, Belgium. With the arrival of Qatar Airways Cargo, DFW will now have 18 air cargo carriers serving ...

Abu Dhabi Airports has awarded contracts to two of the world’s most innovative duty free operators, Aer Rianta International and Lagardère Capital, to provide duty free concessions in the Midfield Terminal Building (MTB). The Aer Rianta International group (ARI), a leading airport retail management company with operations at airports in Europe, New Zealand, North America and the Middle East, will ...

The Civil Aeronautics Board (CAB), in a recently concluded board meeting, granted additional entitlements to the Philippines’ leading carrier, Cebu Pacific (PSE: CEB), for international routes from Manila to the United Arab Emirates (UAE), from various points in the Philippines to Taipei and Kaohshiung in Taiwan, and from Manila to key destinations in Russia. CEB was granted the right to ...

Abu Dhabi Airports has revealed that passenger traffic to the UK has grown by 34.2 percent over the last year, attributing much of this increase to the state of the art fleet of Airbus A380 aircraft operated by Etihad Airways. Meanwhile, overall passenger traffic at Abu Dhabi International Airport (AUH), increased by 15.8 percent in November 2015, with a total ...

As part of its tradition and vision, STME, the Middle East’s leading IT solutions provider and systems integrator (SI), headquartered in Dubai, recently concluded its 2016 Insight Day. STME’s leading partners and top and middle management from across the Middle East participated in this high-profile event at Ras al Khaimah in UAE. The Insight Day was structured around internal sessions, ...

Alpha Data LLC, the UAE’s leading System integrator and managed service provider, has launched ‘Alpha Cloud,’ a new public cloud service that features world-class cloud functionality tailored to meet the UAE’s local cloud computing requirements. The company is one of the first local private systems integrators to launch a public cloud in the country. The debuting service reflects Alpha Data’s ...