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ABU DHABI / Emirates Business
IBS Software (IBS) has been selected by Etihad Airways for implementing its award winning cargo management solution, iCargo. The multi-million dollar, multi-year
contract was signed in
Abu Dhabi.
The engagement will see iCargo system manage the airline’s air cargo sales and operations worldwide, automating its network-wide booking, pricing and capacity management functions with real-time revenue management based evaluation capabilities. iCargo will also perform real-time shipment status monitoring and quality management as shipments traverse its extensive network.
David Kerr, Senior Vice President, Etihad Cargo, said: “iCargo will enable us to be available to our customers 24 hours a day through a fully integrated online booking portal. This will significantly enhance our customer
service offering.
“We are also working with IBS to develop the functionality to support our customers with our product provision, loyalty programme and incentives programme. The development of this platform will allow Etihad Cargo to implement end-to-end integration of processes, provisioning for real-time data and greater operational efficiencies.â€