Dubai / Emirates Business
Dubai Courts inaugurated its Smart Performance Indicators Program with the intention of achieving the objective of the 2015 Strategic and Operational Plan to develop electronic and smart software to gauge performance indicators. The move is in line with the strategic goals and detailed indicators related to main operations, quality initiatives, and sub-services, among others.
The programme is part of efforts to strengthen confidence in the judicial system locally and internationally, improve the effectiveness and efficiency of internal performance, and develop human resources capable of providing legal services to ensure the fair and reliable application of laws and government regulations to complement Dubai Plan 2021.
Specially designed according to the Balanced Scorecard system, the Smart Performance Indicators Program is of vital importance. It is based on a comprehensive methodology that ensures the understanding and following-up of the actual results sequentially, complementarily and coherently from the strategic to the operational level all the way towards each employee. The program was developed by taking advantage of the strong technical infrastructure and the internally developed modern database integrated to provide immediate and updated information; detailed reports on operations, judicial and administrative services and their indicators; results of quality and excellence practices; and the support operations and their outcomes back to 2012.
The Smart Performance Indicators Program lays solid foundations for enhancing the decision-making process, as it allows benchmarks to be set according to international best practices on an annual, monthly or semi-annual basis.