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DUBAI / WAM
The Commercial Compliance and Consumer Protection (CCCP) sector in the Department of Economic Development (DED) saw a 23 percent increase in consumer complaints during the first half of 2018, compared to the same period last year as more consu-mers came forward and raised their concerns with the authorities as well as
the merchants.
The CCCP, while continuing its efforts to enhance the role of the DED in consumer protection and reinforcing Dubai’s reputation as a safe shopping destination for residents as well as tourists, received 14,970 complaints during the first half of 2018, compared to 12,133 complaints during the same period last year.
The consumer protection section dealt with 18,014 issues during H1 2018 out of which consumer complaints accounted for 23 percent. The rest included 1,823 notes and 1,221 enquiries received from consumers. Complaints received from inside the UAE accounted for 34 percent and the top five nationality-wise breakdown of complainants were as follows: India (13 percent), Egypt (10 percent), Saudi Arabia (7 percent) and Jordan (5 percent).
The services sector had a 28.3 percent share in the total complaints received while 17.8 percent was from the electronics sector, 11.9 percent relating to e-commerce, 10.3 percent miscellaneous, 8.9 percent regar- ding automobiles, and 6.4 percent about car rentals. Textiles and personal items (4.0 percent), furniture (3.4 percent), clothing and accessories (3.2 percent), shipping (2.8 percent), car repair workshops (1.6 percent), decor and building maintenance (0.9 percent) and hair salons (0.6 percent).