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AJMAN / WAM
Smart Cube, the technical partner and creator of the Ajman Pay system, signed an agreement with the Ajman Contact Centre to provide Ajman Pay customers with technical support, attend to their queries, gather customer suggestions and resolve technical issues customers may face while paying for their services through Ajman Pay.
Under this agreement, the Ajman Contact Centre will manage and address all inquiries, complaints and suggestions from Ajman Pay customers in a timely and efficient manner through the call centre’s number, 80070.
The agreement was signed by Zubair Al Junaidi, Director-General of Ajman Contact Centre, and Mohammed Al Falasi, Director-General of Smart Cube, in the presence of Marwan Ahmed Al Ali, Director-General of Ajman’s Department of Finance.
Al Ali said, “In line with the directives of our wise leadership, we consider the happiness of customers as our top priority. This partnership is an important step to ensure that customers of Ajman Pay are served with quality as they will get quick and effective technical support, as well as answers to their inquiries about the payment channels and options that Ajman Pay offers.”
Al Junaidi said, “Our objective is to provide customers of the Government of Ajman with an exceptional experience whenever they desire to complete transactions at any government department in the emirate. Now, Ajman Pay’s customers can forward their inquiries, complaints, and suggestions to the Ajman Contact Centre, where they will be addressed in less than 48 hours.”
He lauded Dr. Saeed Saif Al Matroushi, Secretary-General of Ajman’s Executive Council, for his continuous efforts and supervision over the Ajman Contact Centre to turn the wise leadership’s vision into a reality. He further thanked Al Ali for his contribution towards this successful partnership.
Al Falasi said, “This partnership with the Ajman Contact Centre aims to improve the quality of services provided to the public. As the technical partner that developed Ajman Pay’s systems, we are pleased to work with the contact centre, which will meet the needs of Ajman Pay customers.
We seek to provide all means of convenience that facilitate the process of completing payment transactions for Ajman Pay customers. The vital role of this agreement is to immediately assist the customers.”