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Dubai / WAM
The Dubai Airport Free Zone Authority (DAFZA), on Saturday launched a new cutting-edge solution, CONNECT, which has been designed to take customer services and human resources at the free zone to the next level.
The launch comes as part of DAFZA’s wider strategic plan and ‘Customer Happiness Index,’ which aims to continuously increase customer happiness and, in turn, attract more investments and business opportunities to Dubai and the UAE.
DAFZA’s initiatives, which were inspired by Dubai Plan 2021, have been created to strengthen competitiveness and place its services at the forefront of the industry. Using state-of-the-art technologies, CONNECT will elevate the current services provided by DAFZA by focusing on four fundamental areas.
The first provides unique knowledge development opportunities for staff that will enhance their capabilities and sharpen their expertise. The second service is the Assessment Centre, which offers tailored valuations through advanced tools that will revolutionise hiring, training and development processes at DAFZA. The third area involves new integrated methods for recruitment that aim to find the brightest and best talent for the latest work opportunities on offer.
Customers will now also be able to use the newly launched “Learning Bridge,” which includes brainstorming facilities, evaluation rooms, as well as a special lecture hall equipped with forward-looking technology that creates a motivational environment for both employees and customers.
The vision behind CONNECT is to invest in human capital to create an inspiring and developmental environment for employees to achieve their professional ambitions.
This will help drive operational efficiency and enhance customer happiness and satisfaction.
Yousuf Behzad, Assistant Director-General, People Growth and Strategy, DAFZA, said, “Learning and innovation have always been the cornerstones of DAFZA’s initiatives and plans to foster a culture of happiness for employees, customers. This is based on a specific methodology for enhancing interaction and knowledge-sharing, which are keys to success and excellence.
“As we look forward to the future, today we have launched a unique platform across DAFZA supporting its efforts to be the most inventive and sophisticated free zone in the world. We are keen to strengthen our efforts in adopting the Customer Happiness Charter as an approach to ensure the happiness of our customers, driven by the vision of HH Sheikh Mohammed bin Rashid Al
Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai, who has taught us to accept only the first place.”