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Abu Dhabi / Emirates Business
The Abu Dhabi Housing Authority (ADHA) has announced that it carried out a total of 12,583 online transactions in 2019, and the number of visitors to the authority’s website reached 104,120, demonstrating a complete digital transformation for its service.
ADHA said that it received the 12,583 requests through its online digital platforms, including 2,929 requests via the website, 2,228 via smartphones, and 4,426 via its interactive voice response (IVR) service.
192,663 inquiries regarding the status of applications were received via the website, while the number of inquiries received via smartphones and IVR reached 2,062,359 and 18,555 respectively.
ADHA’s digital services contributed to reducing the number of customer visits in person by approximately 6,788, decreasing the number of working days by 140 days for employees, saving up to AED933,350 for customers, and reducing carbon dioxide emissions by up to 50 tons.
Given the current and exceptional circumstances of the spread of the novel coronavirus (Covid-19) and its consequences around the world, ADHA is calling on its customers to use always its digital platforms to complete their transactions, noting that it has temporarily closed customer service centres to preserve the health and safety of customers, in line with the UAE’s precautionary efforts to curb the spread of the virus.
ADHA seeks to provide social stability and promote happiness among all citizens of Abu Dhabi through its housing services.