TRA employs robots to serve customers

ABU DHABI / WAM

The Telecommunications Regulatory Authority (TRA) announced the employment of a number of robots to provide several services to customers and visitors, reflecting the TRA’s keenness to upgrade service delivery mechanisms and towards government process automation. The concept is based on utilising smart solutions and reducing human intervention in the completion of transactions in faster and more efficient ways, while maintaining the progress and privacy of applications.
The initiative’s first phase includes the organisation of the relationship between the customers andTRA by employing robots in customer areas to receive their requests and transfer them to relevant sections and departments. The second phase includes the automatic transfer of documents of departments’ directors and the Director General’s Office within the TRA.
Hamad Obaid Al Mansoori, TRA Director-General, said, “TRAuses all its potentials to achieve the ultimate goal of customer happiness. We adopt latest technologies to serve customers and achieve their happiness, and in parallel, we keep the focus on raising the efficiency and quality of provided services, and maintaining the highest standards of transparency and privacy. I would like to indicate here that in TRA, through the Type Approval Section, we test and assess latest equipment developed by major international companies to ensure that they comply with safety and security standards.”