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Burtville Developments has announced the results of its buyer and investor satisfaction survey, conducted with the participation of 1,861 purchasers. The survey forms part of the company’s ongoing strategy to assess investment experience quality and strengthen transparency and operational performance standards.
The survey was structured around five key pillars presented directly to buyers, covering overall satisfaction with Burtville Developments, performance of the sales team, performance of the customer service team, clarity and transparency of sales procedures, and the likelihood of recommending Burtville to family and friends.
Key performance indicators revealed a 93% overall satisfaction rate with Burtville Developments, as well as a 93% satisfaction rating for the sales team. Satisfaction levels for customer service performance and clarity of sales procedures reached 90%, while more than 86% of survey participants indicated a strong likelihood of recommending Burtville to family and friends.
The company stated that these indicators reflect the stability of the buyer experience and reinforce growing confidence in Burtville Developments’ operating model. The results further underscore the strength of its operational framework and its ability to deliver a structured and transparent investment journey.
Survey findings also highlighted investor appreciation for the quality of architectural design, careful material and finishing selection, and the strategic locations of its developments across Abu Dhabi—factors that support long-term asset value. Buyers expressed particular satisfaction with the opportunity to inspect model and near-completion units, most notably at Ville 11” project in Masdar City, which reflects Burtville’s commitment to delivering high-quality residential communities within sustainable environments aligned with modern development standards.
The company’s adoption of live construction broadcasts and monthly progress reports was also cited as a key transparency initiative, strengthening trust among buyers and investors.
Burtville Developments emphasized that the survey results represent a foundational pillar in its upcoming expansion strategy. The company is moving forward with plans to launch distinguished new projects in prime Abu Dhabi locations, supported by sustained investor confidence and steady demand for its residential offerings.
Management further noted that all buyer feedback is addressed promptly through multiple communication channels available around the clock, within a structured framework of continuous improvement aimed at enhancing performance and ensuring a transparent investment experience across all stages of development and sales.
Burtville Developments concluded by reaffirming that buyer satisfaction remains one of its core institutional success indicators. The next phase will focus on further elevating product quality, expanding its project portfolio, and strengthening long-term trust with investors in Abu Dhabi’s real estate market.