Sharjah Airport receives ACI customer experience award

SHARJAH / WAM

Sharjah Airport has received recognition under ACI’s Airports Customer Experience Accreditation Programme, securing its leading position among eight top airports in the Middle East that possess this accreditation.
Ali Salim Al Midfa, Chairman of the Sharjah International Airport Authority, received the award during the Customer Experience Global Summit, which was sponsored by the Airports Council International (ACI) and held in Kraków, Poland. The airport also received the award for ‘Best Airport’ in providing distinguished service to customers in the Middle East in the five to 15 million passengers per year category, which was announced in March 2022.
The airport received this accreditation after meeting the requirements for the first level of the programme, which is designed to offer a comprehensive overview of airport customer experience management. Reiterating the authority’s commitment to providing travellers a safe and smooth travel experience, Al Midfa said, “We prioritise the customer experience in all of the airport’s operations and tasks as we put their satisfaction at the heart of all our plans and goals. The airport offers communication channels with passengers to find out their requirements and expectations, and then regularly evaluates their experience by gauging their degree of satisfaction.”
He added, “We welcome the certification as an endorsement of Sharjah Airport’s commitment to provide the highest standards of quality and luxury in line with our strategic goals to enhance customer experience.”