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Bloomberg
Ride-hailing firm Grab Holdings Inc reversed its decision to cease a driver incentive programme in Singapore following a backlash from drivers who are worried about their earnings during the coronavirus outbreak.
The move comes after Grab unexpectedly told its driver partners it would replace existing incentive programmes with a new government-backed virus aid package. Grab’s so-called “Super Steady Streak†programme has been popular with drivers because it gives financial rewards to those who recorded at least 200 trips over a number of months.
“We have heard their feedback about the Super Steady Program and will continue†it, a Grab spokesperson said. “We regret that the rollout of this scheme has caused unnecessary anxiety among our driver-partners.â€
The backlash and Grab’s subsequent reversal illustrate the struggle faced by Southeast Asia’s biggest ride-hailing firm as it juggles efforts to stem its losses while addressing the economic impact that the virus has had on drivers.
Singapore’s government announced a S$77 million ($55 million) package to support drivers who are experiencing a significant drop in earnings due to the virus outbreak. Under the programme, the government will provide S$45 million, while taxi and ride-hailing firms will contribute the remainder. About 40,000 eligible drivers will get special relief of up to S$20 per vehicle per day for three months.
Singapore’s health ministry confirmed one more case of COVID-19 infection, bringing the total number to 86. More than half have been discharged.