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DUBAI / WAM
Trakhees, the regulatory arm of Ports, Customs and Free Zone Corporation (PCFC), in Dubai has received five ISO certifications in complaints handling, quality management, IT management, environment management and HS management.
Adnan Al Abbar, CEO of Trakhees, expressed his happiness for this achievement and confirmed Trakhees incessant efforts within its 2019-2021 plan to give more focus to clients and build more interactive channels of communication with them.
“We are happy with this achievement which reflects the vision and efforts of Trakhees in complying to the highest quality standards. This makes us among the first entities to obtain the ISO certification
in complaints handling ISO10002:2018 since its release for the first time in 2018. Trakhees was certified to these standards because they excel in customer service and they handle complaints and finalise them in less than 15 days,” he added.
Omar Al Hamli, Executive Director of Business support at Trakhees received the certificates from Lamis Maraqa, Director of GBB and partner of the German organisation TUV InterCert in the UAE.
Trakhees updated their environment management ISO 14001:2015 and quality management ISO 9001:2015 up to the most current version.