US airports opening video game parlours for stuck travellers

Bloomberg

As airport time killers, the race for novel concessions inside the terminal is becoming more, well, playful. Especially when it comes to mollifying less-than-happy passengers.
Last month, the first US airport video game lounges opened with three dozen Microsoft Corp. XBox rigs at Dallas-Fort Worth International, while John F. Kennedy International Airport in New York is hosting the first virtual-reality “experience center” this summer for the 70,000 travelers who traverse Terminal 4 each day.
The goal is a deep desire among fiercely competitive airports to offer harried travellers something different when the TSA sets them free.
In a world of endless McDonald’s outlets and magazine racks, game lounges may very well stand out. For airports, the period when a passenger is waiting to board, “dwell time” in industry lingo, is a prime selling opportunity.
Burgers and duty free are stalwarts of the trade, but a chance to market an experience to the anxious, weary masses is rapidly gaining critical mass.
And when it comes to video games, there are eager players across Generation Z, millennials and even Generation X.
“I think people are desperate for entertainment—they run toward us,” said Lynn Rosenthal, chief executive of PeriscapeVR, the startup that designed the “immersive entertainment” virtual reality installation at JFK.
“You’ve got a bunch of stressed-out, bored people looking for something to do besides eat or drink.”
The Los Angeles-based company has fielded more than 300 calls from interested airports, she said. PeriscapeVR charges $10 for 10 minutes with a video headset and offers discounts for longer blocks of time. A full hour costs $35.
At Dallas-Fort Worth, gamers have a refuge in both Terminals B and Terminal E, where a Portland, Oregon-based company called Gameway Inc. is offering an amenity more common at airports in Asia and Europe.
These gaming stations include a leather chair, 43-inch TV and noise-cancelling headphones. “We’re always looking for ways to surprise our customers,” said Cynthia Vega, a spokeswoman for the airport.
Gameway plans to install Sony PlayStation machines to complement the Xbox.
Prices range from $10.99 for 30 minutes to $44.99 for an unlimited session; the average customer spends $19.99 for an hour of play, said Jordan Walbridge, who founded Gameway with his wife, Emma.
The Entertainment Software Association, an industry trade group, claims 60 percent of Americans play video games daily. With those kinds of numbers, setting up airport video game lounges seems like a no-brainer for filling airport coffers.