Switch from paper to mobile

Our Correspondent
EMIRATES BUSINESS

Daxium is a leading software company that develops innovative mobile solutions to improve business performance. Their online web-based custom form builder makes it simple to switch from paper to mobile forms on tablets and smartphones. Their customers use Daxium for checklists, surveys, inspections, audits, CRM, merchandising.
The company’s goal is to develop their mobile employees’ productivity and to boost the company’s sales. Daxium has seen revenues grow by 300 percent each year since 2013. They are now part of the Astrolabs community, the only Google Tech Hub in MENA.
Daxium is now working with big groups such as— L’Oreal, Sephora, Alstom, Veolia, Chalhoub Group and Aswaaq.
Daxium, business mobile solution recently launhced Click&Smiles app for the Middle East region –the easiest way to get customers’ feedback. This solution is aimed at companies and organizations such as restaurants, hotels, stores & offices. It allows any company to improve its business by taking into account their customer’s feedback.
Dubai is expected to be the most competitive city in the Middle East and North Africa by 2025 (the Economist Intelligence Unit EIU). Businesses such as catering and food service sector achieves a significant growth in Dubai than in any other market in the world.
Due to this strong competition, customer service is crucial in any business. To help companies measure their customer satisfaction efficiently, Daxium just released its whole new feedback app Click&Smiles. The app will then replace the paper surveys by a much more creative and fun way to collect customer’s answers.
Aymeric de Guerre, Manager at Daxium Middle East stated, “We run businesses in a very competitive environment, customers have plenty of options and your competitors are always ready to steal your clients from you. This solution comes to the assistance of professionals seeking to adapt their offer to their customers as much as strengthen customer loyalty for their brands”.
Through this launch, Daxium claims that in order to remain a strong competitor, you’ve got to keep your clients happy: customer feedback software can help you measure and improve satisfaction, identify unhappy customers and get valuable insight from them as to how you can improve your product or service. De Guerre added, “96% of unhappy customers don’t complain and 91% of them will simply choose to never do business with you again”.
By using Click&Smiles, professionals are able to customize the application with their own questions, smileys or any icons and to adapt it to their business. It can be deployed in a store, on a counter or a stand. And then, they analyze the feedback thanks to the powerful reports received each week.The benefits of this solution: easy to implement, no wire & internet needed and ready to use in 20 minutes.