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Sharjah / WAM
The Sharjah Airport Authority (SAA), obtained ISO10002: 2014 for Customer Satisfaction, relating to the charter of customer service and complaint management system. This achievement reflects SAA’s keenness to raise the level of its customer’s satisfaction by dealing with their complaints as soon as possible.
The ISO certificate was given to Sharjah Airport Authority’s Medical Centre, after completing all phases necessary for meeting the standard requirements.
The authority is always keen to promote excellence, creativity and to achieve leadership in light of the directives of HH Dr. Sheikh Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah.
“Excellence should be a basic approach in governmental performance so that it can promote the position of UAE as one of the best countries all over the world,” Sheikh Faisal bin Saud Al Qasimi, SAA Director, said.
He praised the physicians and attendants of the medical centre for their sincere efforts, adding that the medical centre’s staff do their best to achieve customer satisfaction and development objectives with a sense of responsibility, sincerity and dedication to enhance the positive comprehensive image of Sharjah International Airport.
ISO10002:2014 for Customer Satisfaction assesses the organisational structures related to the enhancement of customer satisfaction through providing a customer-based environment, and promotes the ability to improve the services provided.