Seha, Cisco team up to offer world-class teleconsultation services to UAE residents

Dubai / WAM

Abu Dhabi Health Services Company (Seha) and Cisco, during Gitex Global 2022, have announced the successful completion of their pilot project to provide teleconsultation solutions and digitised healthcare services.
The pilot aims to improve access to healthcare for patients and enable quicker and easier consultation for clinicians.
As part of Cisco’s Country Digital Acceleration (CDA) programme, the pilot was designed and implemented with the objective to create a virtual network of Seha specialists irrespective of which Seha Healthcare Facility (HCF) location they are based in. Patients and clinicians in remote areas can access virtual consultation sessions to enable quicker
and easier consultation and diagnosis without the need to physically visit the specialist.
This pilot enables Seha’s vision to improve the experience for patients and clinicians alike by decreasing waiting times and minimising travel – especially for patients in rural areas.
The project utilises advanced networking, security and collaboration technologies, and capabilities like autonomous robotics, digital medical carts, and wearables, to scale medical coverage and reduce physical contact.
At the heart of the solution, is the highly secure Cisco network that Seha deployed and that is connecting all Seha sites.
Powered by Cisco’s collaboration technologies, patients and Seha clinicians use the collaboration solution, Cisco Webex, to virtually connect and communicate. Specialists are enabled to review live patient vitals with the help of biomedical devices and peripherals, similar to on-site consultation, and deliver instant medical expertise and quality patient care irrespective of geographic distance.
The pilot also helps enable SEHA to test several medical use cases, including remote ward rounds, remote patient discharge, tele-stroke diagnostics, providing remote specialist for emergency departments.
Saeed Jaber Al Kuwaiti, Group Chief Executive Officer, SEHA, said, “Embracing innovation and adoption of new technologies have been the cornerstone of SEHA’s commitment to elevating delivery of superior healthcare, with patients at the heart of everything we do. At SEHA, strategic partnerships and decisions are being made in line with the most recent technological advances, especially to improve patient access. Our collaboration with Cisco helps us to deliver enhanced results through scaled specialist resources, safer and more convenient modes of communication, and faster, multi-disciplinary treatment for our patients.”
“This collaboration is a significant addition to our previous and continued efforts to enhance access to healthcare, such as setting up teleconsultation services for mental health that resulted in over 200 patients in the Al Dhafra Region alone receiving virtual therapy. SEHA will continue to be a strong advocate for enhancing patient access and improving health equity across the UAE,” he added.
Abdelilah Nejjari, Managing Director of Cisco for the Gulf region, commented, “Digitisation is shaping the future of healthcare, and according to a study from the Boston Consulting Group, 41 percent of residents in the UAE turned to telemedicine solutions in 2021. As the UAE continues to pioneer healthcare excellence, underpinned by investments in technology, this is an exciting project that demonstrates Cisco’s commitment to the country’s digital transformation and innovation agenda.”