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Bloomberg
A prolonged glitch at HDFC Bank Ltd, an Indian lender well known for its digital services, could erode trust and hurt business as clients struggle to perform basic transactions.
An unknown number of the Mumbai-based lender’s 49 million customers have been locked out of its online banking platform for the past three days, prompting dozens to vent their anger on social media.
An HDFC Bank spokesman declined to comment on the reason for the outage or say when it would be fixed, beyond what the company was telling customers on Twitter.
The error has prevented some account holders from making loan and salary payments, according to complaints on the bank’s Twitter handle. Almost 90% of the lender’s transactions are digital.
“HDFC Bank management should address these glitches in minutes rather than hours as banking is now technology-dependent and a huge client base gets impacted,†said Kranthi Bathini, an analyst at Wealthmills Securities.