Mashreq Bank accelerates branch automation journey

DUBAI / Emirates Business

Mashreq Bank, one of the first banks in the Middle East and a leading financial institution in the UAE, partnered with Diebold Nixdorf, the leader in driving connected commerce, to streamline its in-branch cash cycle management processes by implementing the latest in teller automation technology across select UAE branches. The innovative cash recycling systems combined with multi-vendor software, enable Mashreq Bank to drive greater operational efficiencies, increase cash security and enhance the consumer experience with expedited service delivery.
“Adding the new teller automation solutions to our branches will better position us to deliver superior services for our customers,” said Aref Al Ramli, head of digital banking and innovation at Mashreq Bank. “The implementation of the teller technology and software is strategically designed to facilitate and cater to both our operational efficiency requirements as well as an improved consumer
experience.
“Diebold Nixdorf’s quick and seamless implementation across our branches, helped us take an immediate step forward in line with our mission to make banking a personalized, convenient and secure experience for customers,” added Aref.
Diebold Nixdorf’s under the counter teller automation technology serves as an integral part of the transaction process by automating the cash handling process, mitigating the security risk of exposed cash and detecting counterfeit notes. In addition, Diebold Nixdorf’s software enriches the teller service experience with its capabilities of real-time transaction posting.
“With the increasing consumer demand for fast and convenient transaction experiences, many financial institutions are moving away from handling cash manually to relying on automated in-branch teller systems for quicker and safer access to cash.” said Habib Hanna, Diebold Nixdorf managing director, Middle East.

“Our cash cycle management solutions are ideal to help financial institutions like Mashreq Bank streamline efficiencies and automate cash management processes.”