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Bloomberg
London Heathrow airport Chief Executive Officer John Holland-Kaye defended a flight cap that’s truncated airline schedules and upset travel plans for thousands of Britons, saying the move has greatly reduced delays.
The limit of 100,000 daily
departing passengers has delivered improvements to the customer experience, with fewer last-minute cancellations and better aircraft punctuality and baggage delivery, Holland-Kaye said.
“Passengers are seeing better, more reliable journeys since the introduction of the demand cap,†the CEO said.
Heathrow said that 88% of passengers now clear security within 20 minutes after the hiring of 1,300 new staff,
while the airport has begun
a review of capacity and resilience at ground-handling providers, which remain short of workers.