Etisalat Digital signs pact on ‘messaging app’

Dubai / WAM

Etisalat Digital has entered into a strategic partnership with the Federal Electricity and Water Authority (Fewa), to provide them with ‘Etisalat Direct’. This bespoke solution is hosted and powered by Etisalat’s UAE based OneCloud and is a fully managed application that enables FEWA to connect with their customers more effectively.
Etisalat Direct allows application to send messages (typically an SMS) directly to customers and staff. The platform will allow Fewa to send customers links to their e-bills, payment reminders, notifications, and conservation tips and guidelines. The platform also allows internal communication with the staff.
Mohammad Saleh, Director General of Fewa, said, “This agreement is part of Fewa’s strategic objective to upgrade its services and enhance the happiness level of customers across the Northern Emirates.”