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Dubai /Â WAM
Emirates Central Cooling Systems Corporation, Empower, has launched a unified billing system to cater to the needs of customers from the minute they subscribe to Empower’s services until the time the service is completed. The new system includes billing issuance, settlements, complaints management, registration of transactions and many other communications through a central data base.
Every customer has a unique account number to get Empower’s services, including consumption reports, monthly bills and payments, which will save time and efforts and increase accuracy and speediness. The new unified system aims to enhance the level of service.
Ahmad bin Shafar, CEO of the company, said, “Our team has achieved tremendous success in deploying a unified billing system that is capable to meet the customer service requirements of both Empower and Palm District Cooling. We consider this achievement as a great milestone in Empower’s history, and welcome our customers to the new system that aims to ensure their satisfaction on the efficiency of the services.”
Empower targets a wide range of residential and commercial units where the new billing system addresses these segments of the company’s customers as well as those of Palm District Cooling. The new system is in practice for billing, settlements, complaints management, registration of transactions, and many other communications with customers, through a central data base.
“Empower has undergone a range of amendments on its customer servicing systems following the acquisition. These include the merger of Empower and Palm District Cooling bills numbers and other data pertaining to their addresses and other relevant information,” he added.
Empower urged its customer base of more than 55,000 to update their data in order to contribute to receiving the utmost level of speedy and quality services.