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Dubai / WAM
The Commercial Compliance & Consumer Protection (CCCP) sector in Dubai Economy received a total of 25,665 consumer plaints in 2017 – an average of 70 complaints per day – following greater efforts to enhance consumer rights awareness in general and promote transparency as well as cordial consumer-trader relations in the emirate’s retail sector. CCCP also received 2,885 alerts and 1,772 enquiries on the Ahlan Dubai number (600 54 5555).
UAE nationals topped the list of consumers who raised complaints in 2017 at 36.36%, followed by Indians (12.34%), Egyptians (9.81%), Saudis (7.87%), Jordanians (4.61%), Philippines (2.84%), Syria (2.35%), Pakistan (1.95%), Britain (1.92%) and Lebanon (1.29%).