Dubai Customs deploys self-service device for issuing ‘customs card’

Dubai / WAM

Customers no longer have to stand in line for regular customs card for the ‘means of transport and machinery issuance’ procedure. The process has become a lot easier now, as Dubai Customs has deployed an automated, self-service device to issue the card in Port Rashid Customs Centre.
Dubai Customs issued a total of 769,000 customs cards for means of transport and machinery in 2015, equivalent to 3,200 cards per day.
The new device helps customers complete their transactions with Customs conveniently and in a short time.
Abdulaziz Al Salman, Senior Manager of Port Rashid Customs Centre, said the new facility is becoming increasingly popular among customers as more and more of them are opting for the new automated platform once they see how user-friendly it is.
In addition to increasing customer satisfaction by reducing the time they spend in customs, the device is helping Port Rashid Customs Centre officials re-direct human resources to other duties.
According to Al Salman, the new device saves around 7,760 working minutes a day, with an average of 970 customer visits daily to the centre to issue customs cards for means of transport and machinery. It normally takes 8-10 minutes to issue the cards manually.