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Dubai / WAM
DEWA’s smart app
DEWA’s smart app provides its customers with a unified and seamless experience when using it. The app is both efficient and easy-to-use, and combines many features, which enriches the user experience.
DEWA’s revamped
website
DEWA has revamped its website, to provide comprehensive services that meet the requirements of everyday life: services that are easy, integrated, and efficient; providing easy browsing and online access to services.
The Rammas Initiative
As part of its commitment to being first in all its operations, DEWA has launched its latest service that uses artificial intelligence (AI). The Rammas AI service acts as a virtual employee round the clock to reply to customers’ enquiries.
Hayak Initiative
Hayak is a communications channel available on DEWA’s smart app and website for all customers. It allows them to directly communicate with DEWA’s call centre staff using video and online chat.
Ash’ir Initiative
DEWA has launched the ‘Ash’ir’ (Arabic for ‘to signal’) initiative, which is a service to support speech-impaired customers. Ash’ir is a live video chat service using sign language that enables customers to directly communicate with DEWA’s call centre staff.
The App Master Competition
In early 2015, DEWA launched the App Master competition, which supports its efforts to enhance its role in society and its strategy to promote creativity and innovation among students.
The As’hal Initiative
DEWA has launched its ‘As’hal’ (Arabic for ‘Easier’) initiative to inform visitors to its customer service centres about the smart app, and smart services.
The Sirb Initiative
The Sirb (Arabic for fleet) supports the directives of H.H. Sheikh Mohammed bin Rashid Al Maktoum to develop the drone industry to serve mankind. The UAE is one of the first countries in the world to use drones to deliver government services
The Government
Remarks Service
DEWA provides the ‘Government Remarks Service’ for the Roads and Transport Authority (RTA), Dubai Police, Dubai Municipality, and Dubai Civil Defence, to enhance cooperation between government organisations.
Adoption of DEWA’s Smart Services
The adoption rate of DEWA’s smart services increased significantly over the years. The percentage continued to increase and reached 65% in Q1 of 2016.
Since its launch until Q1 of 2016, DEWA’s smart services were used 6 million times.
DEWA offers its services via its smart application, which supports a range of operating systems, including iOS, Android, Blackberry, Windows, Samsung entertainment devices, Samsung Gear watches, Apple Watches, and eLife by Etisalat.
Happiness Index
DEWA has adopted a strategic objective that is directly-related to making stakeholders happier. DEWA is among the first government organisations to implement the Happiness Index initiative, which was launched by HH Sheikh Mohammed bin Rashid Al Maktoum. The Happiness Index was 98% in Q1 of 2016, which underlines DEWA’s commitment to providing the best services, to make customers happier.