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Bloomberg
Delta Air Lines Inc. blamed a “physical device issue†for a systems failure that forced the carrier to briefly ground all domestic flights earlier this week.
Chief Executive Officer Ed Bastian provided few details about the cause of the disruption. Speaking at the Skift Global Forum in New York, he referred to the September 25 problem as “a hiccup†and said it wasn’t a technology application issue.
The disruption was the third in as many years to force the Atlanta-based airline to shut operations. While airlines can’t eliminate all vulnerability to such incidents, Bastian said they have become less frequent and shorter in duration.
“If you went back a few years ago and had that outage, I think it probably would have taken us several hours to recover,†he said. While the disruption lasted just under a half-hour nationwide, flights were grounded an hour in Atlanta, Delta’s largest hub, a spokeswoman said.
The airline has declined to provide details on what caused it to halt flights while it investigates the disruption.