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DUBAI / WAM
Officials from the Department of Economic Development (DED) in Dubai have held a meeting with seven major vehicle dealers in Dubai to discuss the establishment of Consumer Protection counters in car showrooms. The dealers were briefed on guidelines regarding the counters and the need for establishing them by the beginning of 2017.
The Consumer Protection counter is a DED initiative to enable consumers and traders to resolve complaints amicably and quickly before elevating them to the Consumer Protection section of the DED. Consumers not satisfied with the response from the Consumer Protection counter can still raise their complaints with DED via existing channels.Officials from the Com mercial Compliance and Consumer Protection, CCCP, sector in DED visited major car agencies in Dubai to discuss various aspects related to the counters.
The role and importance of the counters in strengthening the relations between traders and consumers and common complaints that can be resolved verbally, without any obligations on either party, or fines, were highlighted during the meetings. DED had earlier held similar meetings with seven hypermarkets in Dubai.