Amazon-Deliveroo alliance would eat Uber for dinner

Amazon.com Inc. and British food delivery startup Deliveroo make in some ways cosier bedfellows than Uber Technologies Inc. does with its own competing service, Uber Eats.
The US e-commerce giant led a $575 million financing round in London-based Deliveroo. One can’t help but wonder whether the investment is an amuse-bouche for a broader tie-up, a chance for Amazon to get a detailed look under the hood of Deliveroo’s operations before evaluating an acquisition. There are a lot of reasons why that would make sense.
There’s the obvious one: Amazon wants a food delivery service. It shuttered the London operations of Amazon Restaurants last year amid a fierce price war with Deliveroo, Uber Eats and Just Eat Plc. But there’s merit in maintaining a presence in app-based food delivery services. Platforms in Latin America and India are already extending into products such as pharmaceuticals and groceries, and that approach could spread to other regions. That poses a threat to Amazon, not least because users tend to access food delivery apps more regularly, according to Chris Caulkin, a venture capital investor with General Atlantic in London.
Deliveroo network of couriers must appeal to Amazon. If you can ensure that the people making your deliveries have little or no downtime, they can make more money and are therefore less likely to go and work for a rival, since they are paid for each delivery they complete.
Deliveroo’s push into so-called “dark kitchens” might also help with Amazon’s logistics. These are facilities which aren’t attached to a physical restaurant, often housed in shipping containers on affordable sites dotted around London.
The brand cachet of Deliveroo, which tries to focus on convenience rather than fast food, meanwhile aligns well with Amazon’s goals: it appeals to a similar customer base as Whole Foods, the high-end health food store that Amazon acquired in 2017.
The fresh influx of cash means that European food delivery price wars are likely to continue unabated, which is reflected in the share-price drop of rival services.
The key difference between Amazon/Deliveroo and Uber/Uber Eats is that, on the whole, the people who deliver food for Uber Eats are not the same as the ones who ferry customers around for Uber. Though there is of course technological crossover in the systems that manage the two products, the operational crossover is more limited. That exposes Uber to high driver and deliverer churn, where they are more likely to jump to a rival that can guarantee more income.
Nonetheless, it’s sensible for Amazon to start with a venture capital investment in Deliveroo rather than an outright takeover, as it was reported that the two firms investigated last year.
An Amazon/Deliveroo tieup could ease concerns about profitability. But it’s also wise for the Seattle-based firm to test how viable it would be to team up before committing to an acquisition.
—Bloomberg

Alex Webb is a Bloomberg Opinion columnist covering Europe’s technology, media and communications industries. He previously covered Apple and other technology companies for Bloomberg News in San Francisc