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Bloomberg
Amazon Inc makes it too hard and unnecessarily confusing to cancel subscriptions for services, some customers claimed in a lawsuit alleging the internet retailer is violating California’s rules on automatic renewal programs.
The lawsuit was filed in San Francisco federal court by three California residents who say they signed up for free trials of Amazon services only to have the company convert them into paid subscriptions without their consent.
Amazon offers subscriptions for numerous services including Amazon Prime, which provides free shipping, Prime Video, Amazon Music and Kindle Unlimited.
Amazon didn’t reply to a request for comment.