ADIB launches initiative to eliminate paper usage

Abu Dhabi / WAM

Abu Dhabi Islamic Bank (ADIB) on Wednesday announced the launch of its “Al Ghaf Paperless Programme”, an initiative aimed at eliminating paper usage at branches through digital banking solutions.
Al Ghaf programme – which is part of ADIB’s environmental and sustainable business strategy – reinforces the bank’s commitment to reduce carbon footprint, enhances customer experience, and ensures further security and efficiency in banking operations.
Set to conclude by the end of 2022, the first phase of implementing Al Ghaf paperless strategy will see ADIB minimising the consumption of more than 2 million sheets of paper across the bank’s branches by the end of 2021.
The initiative is built on three key pillars: Process Improvement by redesigning and simplifying process workflows, Automation of sales and service processes by digitising document management, and Migration of traditional processes to mobile or chat banking services.
It features new digital initiatives including the introduction of chatbots which would eliminate the printing of tokens and encourage customers to use the ADIB Mobile App and smart tellers to enhance user experience. Through these digital channels, customers can conduct their banking transactions as well as send and receive their banking forms, receipts, and other official documents.
The progress of the initiative will be tracked by the ADIB Paperless Committee whose mandate is to encourage and reward employees for new sustainable and environmentally-friendly ideas.
Maryam Talib Al Tamimi, Chairwoman of ADIB Sustainability Council and Head of Channel Management and Transformation at ADIB, said, “We divided the implementation of Al Ghaf Paperless Strategy into several phases to optimise our activities and seamlessly achieve our objective of having paper-free branches by 2022. Each phase will see us incorporate several technical changes that we will gradually roll out to reach our objectives.”