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ABU DHABI / WAM
A recent survey conducted by Abu Dhabi Systems and Information Centre (ADSIC), has revealed that the Abu Dhabi Government Contact Centre in Al Ain has seen a notable increase in cases received during August, the mid-point of the year’s third quarter. As the government entity responsible for developing Abu Dhabi’s ICT agenda, ADSIC manages and supervises all aspects of the contact centre’s planning and operations, serving as a comprehensive gateway for Abu Dhabi Government’s e-services. “ADSIC continually works on enhancing the quality and accessibility of government e-services by using technology to offer a wide range of efficient smart services. Therefore, the contact centre is an integral component of these efforts, as we boost integration among our strategic partners in the Abu Dhabi Government and provide value-added services tailored to meet users’ specific needs,” said Khawla Al Fahim, Executive Manager Spatial Data Centre at ADSIC.
“ADSIC’s continual supervision and adequate planning have guaranteed the continuity of success and growth witnessed in the contact centre during H1Q3, as the latest survey results clearly show an upsurge in the number of users in August and throughout summer across Abu Dhabi,†added Al Fahim.