Smart Dubai wins 3 awards at ICT

Dubai / Emirates Business

Smart Dubai has won three awards at the annual Government ICT Achievements Awards, organised recently by .Gov magazine – an ITP publication – at The Grosvenor House hotel in Dubai Marina.
Attended by more than 200 government official and ICT experts, the event sheds light on the progress and achievements of governments across the GCC in the information and communications technology (ICT) sector. A total of 21 awards were given out, three of which went to Smart Dubai, namely: The “G2G Service of the Year” for Robotic Agent, and “G2C Service of the Year” for the artificial-intelligence-powered service, Saad, as well as the “Leadership in Digital Transformation” for Her Excellency Dr Aisha bint Butti bin Bishr, Director General of the Smart Dubai Office.
H.E. Dr Aisha bin Bishr applauded the Dubai Smart Government’s triple win at .Gov magazine’s annual Government ICT Achievements Awards, noting that it reaffirms DSG’s relentless efforts to offer premium smart services, and to use technology to provide a positive and seamless experience for the residents and visitors of Dubai. These efforts bring Dubai closer to becoming the world’s smartest and happiest city, H.E. added, as directed by the UAE’s wise leadership, to position Dubai on the forefront of world smart cities, providing best-in-class services for everyone.”
“The Dubai Smart Government has succeeded in automating many of the services we offer to support government departments in Dubai,” H.E. bin Bishr continued. “These operations are now completely automated and require no human intervention whatsoever. This new reality allows the Government of Dubai to achieve its objectives, offer world-class services, improve the emirate’s infrastructure, and move forward towards sustainable development.”
Robotic Agent, winner of the “G2G Service of the Year”, is a one-of-a-kind service from Smart Dubai that facilitates the automation of several processes of support services provided by SDG to Dubai government entities. It increases operational efficiency and effectiveness, provides 24/7 support, decreases the number of submitted requests to SDG (by proactively addressing them), expedites the processing of those requests while making sure it is error-free, and reduces the cost of
support operations.
The .Gov Awards comprise 21 categories that recognise outstanding electronic and online services, and reward best practices adopted by government departments. In addition to that, the individual awards recognise leading pioneers in the government sector. The awards underline top achievements in the ICT sector, as well as any efforts to provide innovative services that better cater to customers.