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Dubai / WAM
The Roads and Transport Authority (RTA) won seven of the Middle East Call Centre awards presented by Insights ME, ITP and IQPC. RTA’s Call Center (8009090) won these awards as part of its endeavours to keep pace with the highest standards of service improvements and customers’ satisfaction. Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of RTA, was elated to accept the seven trophies from RTA’s CEO of Corporate Administrative Support Services Sector, Yousef Al Rida, and the Director of Customers Service Ahmed Mahboub.
“These awards are indicative of RTA’s relentless endeavours to push customers’ satisfaction rating to the highest standards, which in fact represents one of RTA’s core strategic goals (People Happiness). It is needless to say that we need to recharge our efforts to maintain such a high performance standard,” said Al Tayer.
“Clinching these seven awards from renowned entities in this line of industry is a clear manifestation of our commitment to upgrade the business conduct of RTA’s Call Centre,†said Mahboub.