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Dubai / Emirates Business
A new online shopping platform in the UAE is breaking through the clutter in the world of e-commerce by offering customers industry-leading standards for warranty support and aftersales care.
YallaShop.com offers almost 10,000 consumer electronics lines, from mobile phones and tablets, to televisions and cameras, from more than 400 brands. But while most similar platforms function as a search site, disconnected from sales and aftercare, YallaShop has an exclusive partnership with axiom telecom, the region’s leading mobile reseller renowned for its exceptional industry standards when it comes to customer support. This way, shoppers can enjoy the best of both worlds — paying unbeatable prices for the latest gadgets and the reassurance of receiving premium and reliable after-sales care when they need it.
“Internet shopping sites have revolutionized the way we buy electronics, offering convenience and competitive prices,†said a YallaShop.com spokesperson. “The problem with many sites, however, is that customers often don’t really know who they are buying from. If something goes wrong, some of the online resellers lack the substance to handle warranty issues in a way that meets your expectations. With YallaShop, you know that customer service excellence stands behind the name.â€
From extended warranty, repairs, and exchanges, to free returns and free shipping, YallaShop offers customers a host of services that will keep them covered in any situation. Customer convenience is front-and-center of the YallaShop concept. The company picks up and delivers products anywhere in the UAE, not only when shoppers make a purchase, but also when customers need urgent repair or troubleshooting.
According to a 2015 YouGov survey commissioned by YallaShop’s partner, axiom telecom, repair time and excellent after-sales service were among the top five most important factors for more than two-thirds of UAE customers (74 per cent) when considering a purchase. The reseller has made meeting this expectation a priority through its network of more than 600 retail mobile device outlets.
Prices for the online platform are competitive, with special offers meaning big discounts on some lines. YallaShop plans to leverage axiom’s customer service heritage and expertise by introducing enhanced service offerings like Damage Insurance, Mobile Security, and Priority Repair.
“Customers buying consumer electronics via the internet value a good price, but miss the good service they receive offline. YallaShop bridges this gap by offering the best of both worlds,†added the YallaShop.com spokesperson. YallaShop.com is live in the UAE, and an expansion to Saudi Arabia is planned next year.
