Qantas’s flight cancellations spiral, piling pressure on CEO

Bloomberg

Qantas Airways Ltd cancelled one in 12 flights in Australia last month, even more than in May, increasing the pressure on CEO  Alan Joyce as the airline struggles to cope with a demand rebound.
Australia’s national airline scrapped 8.1% of scheduled domestic services in June, making it the country’s least reliable carrier, according to a government report. Virgin Australia pulled 5.8% of its services.
The figures do little to lighten the burden on Joyce, who has become a lightening rod for social media vitriol from unimpressed passengers. Critics accuse Joyce of cutting too many jobs during the pandemic and leaving the carrier unable to function properly now that travel is picking up.
The national secretary of the Construction, Forestry, Maritime, Mining and Energy Union, Dave Noonan — whose early morning Melbourne-Canberra Qantas flight was delayed — tweeted that Joyce has entered the lexicon as a byword for travel chaos.
In a statement, Qantas said June’s delays and cancellations weren’t good enough. “They are not at the level that our customers expect,” it said. “We’re already seeing improvements and things will continue to get better month-on-month.”
The world’s depleted aviation industry is struggling to cope with a faster-than-expected surge in traffic, leaving passengers held up in check-in or security queues, or sleeping in foreign airports. Airlines are also being hit with Covid-related staff absences and elevated fuel costs.