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DUBAI / WAM
The Roads and Transport Authority (RTA) revealed that its Call Centre received 529,495 calls during the first quarter of 2016, recording a response time of 12 seconds per call which compared well with the targeted rate of 20 seconds per call. The number of calls handled during the same time last year was 520,258 calls.
Ahmed Mahboub, Director of Customer Service at RTA’s Corporate Administrative Support Services Sector, said, “Receiving more than half a million calls within three months is indicative of the growing attention of the public to communicate with the centre. This number of calls is attributed to the excellent efforts of the teams to ensure instant responses to customer needs despite the extensive range of services provided by the centre.”