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Dubai / WAM
The Dubai Electricity and Water Authority (Dewa), won two awards at the Customer Experience Week Middle East, organised by CX Network.
Marwan bin Haidar, Executive Vice President of Innovation and the Future at Dewa, received the two awards in the presence of Mohammed Salem Al Mana, Vice President of Billing Services; Saleh Al Marzouqi, Chief Customer Happiness Officer; and a number of DEWA officials and relevant teams.
DEWA won the ‘Best Customer Experience Leader 2018’ category and the ‘Best Use of Automation in the Customer Engagement’ category for the ‘One Step’ initiative which was launched in cooperation with Dubai Land Department to facilitate and accelerate the activation and deactivation of electricity and water services.